Specials

All of our merchandise is shipped via USPS. Please allow two business days for order processing and at least 5 to 7 business days for shipment of in-stock items; additional delivery time may be necessary for custom, special orders and backordered items.  Shipping charges are as follows:

Orders up to $50.00:  $5.50 shipping via USPS Ground
Orders above $50.00:  $9.99 shipping via USPS Ground
Orders above $99.00 will receive Free USPS Ground Shipping

Defective Merchandise

All merchandise thought to be defective must have a Return Authorization (R.A.) number.

Please contact us to explain the problem and we will determine whether an R.A. number should be issued.

If an R.A. number is issued, you should write it on the outside of the shipping carton when returning merchandise.
Merchandise will be inspected and evaluated. If it is deemed defective, we will promptly replace or repair the product.
You will be reimbursed for your shipping costs and will not be charged for shipment of replacement or repaired product.
You cannot receive credit on defective merchandise, only replacement or repair.

If product is NOT deemed defective it will be returned to you. You will be responsible for the shipping costs in this case.

Unworn Orthotics, Socks, and Accessories

We offer a 14 day return period.

1. Product must be in new resaleable condition (unused). Product packaging must be undamaged. There will be a $4.00
 restocking fee on each item returned(no restock fee on items returned for and exchange).

2. Worn or used items returned will be returned back to the customer plus shipping charges unless item is defective.

3. Refund is given on item only. Original shipping charges will not be refunded.

4. Shipping charges will be applied to items returned for an exchange.

Shoes and Workboots

1. Same policy as above. There will be a $8.00 restock fee for shoes and boots.

Custom Orthotics

1. Custom Orthotics are non-refundable in any way because of the nature of them being custom made. We will assist you
to the best of our ability if you encounter any problems with the orthotic.

Online prices are for online ordering only. In-store prices may vary.

Return merchandise via UPS or U.S. Postal Service to:

FootcustomOrthotics
145 W. Dundee Rd.
Buffalo Grove, Il 60089.

In certain circumstances, items may be drop shipped from the manufacturer. In the event of a drop shipment, please
send all returns to the above address. Please do not send merchandise back to the manufacturer. Merchandise returned
to the manufacturer will result in a $10.00 restocking fee.
Please be sure to insure your package to be returned, we are not responsible for packages lost or damaged being returned
to us.

Canceling an Order

Cancellation of an order, once the item has shipped, or refusal of a package will result in a $20.00 service charge.
Orders may only be cancelled prior to shipment. Please contact a customer service representative at (847) 465-9311,
or e-mail as to  spitz_anthony@sbcglobal.net  to assist you with canceling your order.

Warranty

All merchandise is warranted against manufacturers defects for 30 days, from date of receipt.