FOOT CUSTOM ORTHOTICS.COM
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Note: All prices in US Dollars
CUSTOM ORTHOTICS SHIPPING INFORMATION
Shipping and handling costs cover the shipment of the impression kit to your location, the shipment of the kit prepaid back to us, and the shipment of the orthotics back to you. As long as your initial orthotics order is $155.95 or more, you can add more orthotics to your order for just $89.95 a pair. Once we have the impression mold of your feet, we can make additional orthotics for you at a fraction of the cost.
All of our merchandise is shipped via USPS. Please allow two business days for order processing and at least 5 to 7 business days for shipment of in-stock items; additional delivery time may be necessary for custom, special orders and backordered items. Shipping charges are as follows:
Orders up to $50.00: $5.50 shipping via USPS Ground
All merchandise thought to be defective must have a Return Authorization (R.A.) number.
Please contact us to explain the problem and we will determine whether an R.A. number should be issued.
If an R.A. number is issued, you should write it on the outside of the shipping carton when returning merchandise.
If product is NOT deemed defective it will be returned to you. You will be responsible for the shipping costs in this case.
Unworn Orthotics, Socks, and Accessories
We offer a 14 day return period.
1. Product must be in new resaleable condition (unused). Product packaging must be undamaged. There will be a 10%
2. Worn or used items returned will be returned back to the customer plus shipping charges unless item is defective.
3. Refund is given on item only. Original shipping charges will not be refunded.
4. Shipping charges will be applied to items returned for an exchange.
Shoes and Workboots
1. Same policy as above. There will be a $8.00 restock fee for shoes and boots.
1. Custom Orthotics are non-refundable in any way because of the nature of them being custom made. We will assist you
Online prices are for online ordering only. In-store prices may vary.
Return merchandise via UPS or U.S. Postal Service to:
In certain circumstances, items may be drop shipped from the manufacturer. In the event of a drop shipment, please
CANCELING & WARRANTY ORDER
Canceling an Order
Cancellation of an order, once the item has shipped, or refusal of a package will result in a $20.00 service charge.
All merchandise is warranted against manufacturers defects for 30 days, from date of receipt.